Delete your data

• E-mail raghavbn@gmail.com from the address you use with Charters, or write from the mobile number you use, with the subject "Delete my data".
• Say who you are (passenger, driver, vendor or company user), the mobile number or e-mail on the account and, if you know it, the company or cab vendor you travel or work with.
• We may ask you to confirm a code sent to that number or address so that nobody else can delete your data.

• We confirm we received your request within 3 working days and complete it within 30 days.
• We delete or anonymise your profile, contact details, saved places, messages (including WhatsApp messages, shared locations and voice notes) and detailed location history.
• Your WhatsApp number is removed from our WhatsApp contacts and you stop receiving messages from us; you can also block the number in WhatsApp at any time.
• If your data belongs to a vendor's or company's trips, we tell that business and complete the deletion with them.

Invoices, duty slips and payment records that tax and accounting law requires are kept for the legal period (currently up to 8 years) with your name reduced to what the law needs, and then deleted. Records needed for an open safety incident, dispute or legal claim are kept until it is closed.

See the privacy policy for all your rights. If you are not satisfied with how we handled your request, you may complain to the Data Protection Board of India.